{"id":2786,"date":"2025-03-29T13:30:06","date_gmt":"2025-03-29T12:30:06","guid":{"rendered":"https:\/\/www.esmvpharma.mr\/?page_id=2786"},"modified":"2025-03-29T17:32:48","modified_gmt":"2025-03-29T16:32:48","slug":"service-client","status":"publish","type":"page","link":"http:\/\/www.esmvpharma.mr\/en\/service-client\/","title":{"rendered":"Customer Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2786\" class=\"elementor elementor-2786\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26baefa5 service-details e-flex e-con-boxed e-con e-parent\" data-id=\"26baefa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-206c1872 e-con-full e-flex e-con e-child\" data-id=\"206c1872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6873b8ff elementor-widget elementor-widget-sidebar-nav\" data-id=\"6873b8ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar-nav.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"service-sidebar__single\">\r\n        <h3 class=\"service-sidebar__title\">Our Services<\/h3>                    <ul id=\"menu-services-menu\" class=\"list-unstyled service-sidebar__nav\"><li id=\"menu-item-124\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-124\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/acquisition-approvisionnement-des-produits\/\">Procurement and Supply of Products<\/a><\/li>\n<li id=\"menu-item-2830\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2830\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/stockage-distribution\/\">Storage and Distribution<\/a><\/li>\n<li id=\"menu-item-2829\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2829\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/systemes-qualite\/\">Quality Systems<\/a><\/li>\n<li id=\"menu-item-2831\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2831\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/service-client\/\">Customer Services<\/a><\/li>\n<li id=\"menu-item-2827\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2827\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/service-communautaire\/\">Partner Services<\/a><\/li>\n<li id=\"menu-item-2828\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2828\"><a href=\"http:\/\/www.esmvpharma.mr\/en\/services-aux-partenaires\/\">Community Service<\/a><\/li>\n<\/ul>            <\/div><!-- \/.service-sidebar__single -->\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d394035 elementor-widget elementor-widget-laboix-sidebar-call-to-action\" data-id=\"4d394035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"laboix-sidebar-call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"service-sidebar__single  wow fadeInUp\" data-wow-delay='500ms'>\r\n        <div class=\"service-sidebar__contact\">\r\n            <h3 class=\"service-sidebar__contact-title\">Do you have a question?<\/h3>                            <div class=\"service-sidebar__contact-btn\">\r\n                    <a href=\"https:\/\/www.esmvpharma.mr\/en\/contact\/\"  class=\"laboix-btn laboix-btn--submite\">\r\n                        Contact Us                    <\/a>\r\n                <\/div><!-- \/.service-sidebar__contact__icon -->\r\n                        <div class=\"service-sidebar__contact-image\">\r\n                            <\/div>\r\n            <div class=\"service-sidebar__contact-angle\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.esmvpharma.mr\/wp-content\/uploads\/2024\/04\/about-shape-3-2-1.png\" alt=\"about-shape-3-2\" title=\"about-shape-3-2\" >            <\/div>\r\n        <\/div><!-- \/.service-sidebar__contact -->\r\n    <\/div>\r\n\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-567e8012 e-con-full e-flex e-con e-child\" data-id=\"567e8012\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4af33d7 elementor-widget elementor-widget-heading\" data-id=\"4af33d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177248f4 elementor-widget elementor-widget-laboix-service-details\" data-id=\"177248f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"laboix-service-details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"service-details__single\">\r\n\t\t<div class=\"service-details__thumbnail wow fadeInUp\" data-wow-delay='300ms'>\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.esmvpharma.mr\/wp-content\/uploads\/2025\/03\/happy-businessman-cooperating-with-his-colleague-while-working-office-1.jpg\" alt=\"happy-businessman-cooperating-with-his-colleague-while-working-office (1)\" title=\"happy-businessman-cooperating-with-his-colleague-while-working-office (1)\" >\t\t<\/div><!-- \/.service-details__thumbnail -->\r\n\t\t\r\n\t\t<p class=\"service-details__text wow fadeInUp\" data-wow-delay='350ms'>The company relies on the expertise of its highly skilled team and continuous market analysis efforts to identify and meet customer needs. It provides a wide range of services through its teams, which operate 15 hours a day in two shifts, ensuring smooth communication with clients and a fast response to all inquiries.\n<br \/> <br \/>\nIn addition to the regular visits made by its sales team to pharmacies, the company stands out as one of the leaders in order-taking via phone and through its dedicated application, ESMV STORE. This app allows customers to place and track their orders until delivery, review their transaction history, and access their account statements.\n<br \/> <br \/>\n<\/p>\r\n\r\n\t\t<h3 class=\"service-details__sub-title wow fadeInUp\" data-wow-delay='300ms'><\/h3><!-- \/.service-details__title -->\r\n\t\t<!-- \/.service-details__text -->\r\n\t\t<p class=\"service-details__text wow fadeInUp\" data-wow-delay='350ms'>The sales team consists of 20 experienced professionals, handling more than 500 calls daily for order processing, consultations, and providing essential information to clients, aiming to deliver the highest level of service and customer support.\n<br \/> <br \/>\n\nThe company ensures that all orders are delivered as quickly as possible, maintaining high efficiency and optimal conditions.\n<\/p><!-- \/.service-details__text -->\r\n\t<\/div><!-- \/.service-details__single-->\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nos Services Acquisition et approvisionnement des produits Stockage et distribution Systemes de gestion de qualit\u00e9 Services a la Clientele Services aux Partenaires Services \u00e0 la communaut\u00e9 Vous avez ne Questions? Contactez-Nous Services a la Client\u00e9le L\u2019entreprise s\u2019appuie sur l\u2019expertise de son \u00e9quipe hautement qualifi\u00e9e et sur ses efforts continus d\u2019analyse du march\u00e9 afin d\u2019identifier et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2786","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Acquisition et approvisionnement des produits<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esmvpharma.mr\/en\/service-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Acquisition et approvisionnement des produits\" \/>\n<meta property=\"og:description\" content=\"Nos Services Acquisition et approvisionnement des produits Stockage et distribution Systemes de gestion de qualit\u00e9 Services a la Clientele Services aux Partenaires Services \u00e0 la communaut\u00e9 Vous avez ne Questions? 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