The company relies on the expertise of its highly skilled team and continuous market analysis efforts to identify and meet customer needs. It provides a wide range of services through its teams, which operate 15 hours a day in two shifts, ensuring smooth communication with clients and a fast response to all inquiries.

In addition to the regular visits made by its sales team to pharmacies, the company stands out as one of the leaders in order-taking via phone and through its dedicated application, ESMV STORE. This app allows customers to place and track their orders until delivery, review their transaction history, and access their account statements.

The sales team consists of 20 experienced professionals, handling more than 500 calls daily for order processing, consultations, and providing essential information to clients, aiming to deliver the highest level of service and customer support.

The company ensures that all orders are delivered as quickly as possible, maintaining high efficiency and optimal conditions.